Manchester Honda - Sets the example in customer service

Preparing for a weekend trip with the Boy Scouts, to go ice fishing in New Hampshire, I decided to replace wiper blades on my Honda Odyssey. I figured it would take about 15 minutes and cost about $50. I stopped at an auto parts store and was about to purchase replacement blades, when I remembered that Manchester Honda offer a blade replacement service. (Customer service people have reminded me of this on prior visits to service my Hondas)

I turned around and drove in to Manchester Honda, to confirm their offering for wiper blades. The pleasant surprises started at the door, and only got better. Firstly, I was quoted about $20 to replace the blades, and told it would take about 20 minutes. I suggested an oil change before the long trip this weekend, and was told that the oil life time of 60% doesn't require an oil change now. I can live with this arrangement, and gladly handed over the keys.

Within no time at all the van was returned, with new wiper blades and a complimentary car wash. All of this at no cost, because I am a regular customer. Now, I am a regular and delighted customer.

The reason I am a repeat customer is because Manchester Honda sets the example in customer service. Is there any mystery in this situation? I will keep on taking the time to drive to Manchester Honda as long as they keep on taking care of me. What are you doing to delight your customers today?

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On a side note. Honda have still not issued a conclusive recall on the fading brake pedal issue on the 2007 Odyssey. It seems that it will take a Toyota scale scandal for Honda to pick up the ball and fix this issue where the brake pedal fades away due to air in the breaking system. I have had my van repaired twice under warranty and still experience this disturbing behavior. Let's hope Honda picks up the pace on this before it causes more accidents. Do a google search to see how many Odyssey drivers have complained about soft and fading brake pedal issue)