Intentions and mannerisms
I was in a meeting where a person shook their head to every suggestion made. People interpreted this gesture to mean that the person was in disagreement with the suggestions. After harsh words, it turned out that the person was not aware that he was shaking his head, and was thoughfully processing the proposal on the table while listening intently.
As a project manager you need to learn how to distinguish between the true intention of your team members and your perception. Does the team member complete activities on time? Are you satisfied with the work produced? Or do you focus on the color of his shirt and interpret a green shirt to signify defiance of the corporate diversity policy?
You need to understand that we are all human - with strengths, habits and mannerisms. Just because a team member has blond hair, does not mean she is blonde.
It is your job to identify harmful intentions and adapt to human mannerisms.
Ignore your "body language dictionary". Put your perceptions in the closet and ask for clarification when needed. Your pop-psychology training has no place in your quest for becoming a prosperous project manager.
Labels: Those darn humans