Dealing with Difficult People - The Results

Twyla's workshop was an outstanding success. Twyla Southall is a fabulous presenter and a boon to the Project Management community. She kept us entertained during the whole workshop while we discussed tips and techniques to deal with difficult people.

Fortunately, Twyla confirmed that none of us in the room are difficult people. It is only the people on our projects, our spouses and the other drivers who are difficult.

Seriously though, we learned that our different personalities are often at the root of difficulties. As such, we can help ourselves and other by learning the differences in personalities and monitoring our reactions to our "Hot buttons".

If you ever get the chance, attend one of Twyla's workshops. You will be glad you did.